Shipping policy
Shipping Policy
Below is our commitment to shipping every order — and what we ask from you to make the delivery run smoothly.
Cost of shipping
What we commit to: Every order ships free. No minimum spend, no handling fee, no shipping charge added at checkout. The total displayed at checkout is the total you pay.
What we ask of you: You accept that free shipping is our standard service and that we do not offer expedited paid shipping at this time.
Where we ship
What we commit to: We ship to all 50 U.S. states, plus APO/FPO/DPO military addresses and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
What we ask of you: You accept that international shipping is not currently offered.
Processing time
What we commit to: We pick, pack, and dispatch orders within 1 to 3 business days of payment confirmation. During peak periods, an additional 1 to 2 business days may be needed; we email you if a delay affects your order.
What we ask of you: You accept that business days exclude weekends and U.S. federal holidays, and that carrier-side delays after dispatch are outside our control.
Delivery windows
What we commit to: The following delivery estimates apply from the day of dispatch:
| Region | Estimated delivery |
|---|---|
| Continental U.S. | 3 to 7 business days |
| Alaska, Hawaii, Puerto Rico | 5 to 10 business days |
| APO / FPO / DPO | 7 to 14 business days |
What we ask of you: You accept that these are estimates provided in good faith and may shift due to weather, holidays, or carrier operational issues.
Carriers
What we commit to: We dispatch via USPS, UPS, or FedEx, choosing the fastest reliable route for your destination and package size.
What we ask of you: You accept that we cannot offer a choice of carrier at checkout — the selection is made per order.
Tracking
What we commit to: A tracking link is emailed to you the moment your package leaves us. We resend the tracking email if you don't receive it.
What we ask of you: You allow up to 24 hours for the first carrier scan to appear, and check your spam folder before contacting us about a missing tracking email.
Shipping address
What we commit to: We correct address errors quickly if you contact us before dispatch. Contact us at osvaldoe201@outlook.com or +1 763-232-3019.
What we ask of you: You review your shipping address carefully at checkout, and you accept that once a package enters the carrier's network, the address is locked. We cannot accept responsibility for orders sent to a wrong address you provided.
Missing packages
What we commit to: We investigate missing packages together with you and the carrier, and we send replacements or refunds where appropriate.
What we ask of you: You take the initial steps of checking the delivery location and surroundings, asking neighbors or building staff, and contacting the carrier directly. If the package remains missing 7 days after the delivery date, you contact us.
Damaged packages
What we commit to: We arrange a replacement or refund based on your preference when a package arrives damaged.
What we ask of you: You photograph the item and the packaging within 48 hours of delivery and email the photos to us.
Returned packages
What we commit to: We contact you promptly when a package is returned to us and discuss the next step.
What we ask of you: You accept that reshipping costs may apply if the return was caused by an address issue or non-collection.
Support
Osvaldo Espinoza Email: osvaldoe201@outlook.com Phone: +1 763-232-3019 Hours: Monday – Friday, 9 AM – 5 PM Central Time Response: within one business day
Last updated: June 21, 2026